FAQ
Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept all major debit and credit cards, as well as Shop Pay for a fast and secure checkout experience.
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. You'll receive an order confirmation email once your purchase is complete.
Is my payment information secure?
Yes! All transactions are processed securely through Shopify's encrypted payment system.
Shipping & Delivery
How long does shipping take?
Orders are typically processed within 1-2 business days. Delivery takes 1-2 weeks from the date your order ships.
Do you ship internationally?
Yes! We ship to customers worldwide. International shipping times may vary by location.
How can I track my order?
Once your order ships, you'll receive a tracking number via email so you can monitor your delivery.
What are the shipping costs?
Shipping costs are calculated at checkout based on your location and order size.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of purchase. Items must be unused and in original condition. For full details, please visit our Return Policy page.
How do I start a return?
Contact us at dr.bodyrecovery@gmail.com with your order number and reason for return, and we'll provide you with return instructions.
Do you offer exchanges?
Yes! We offer both refunds and exchanges. Let us know your preference when initiating your return.
Product Information
Are your products authentic?
Yes! All products sold on our store are 100% authentic and sourced from trusted suppliers.
How do I know what size to order?
Check the product description for sizing information. If you need additional help, contact us and we'll be happy to assist.
Customer Support
How can I contact customer support?
Email us at dr.bodyrecovery@gmail.com and we'll respond as quickly as possible, typically within 24 hours.
Can I modify or cancel my order?
Contact us immediately at dr.bodyrecovery@gmail.com if you need to modify or cancel your order. We'll do our best to accommodate your request if the order hasn't shipped yet.
What if I receive a damaged or defective item?
We're sorry if that happens! Contact us right away at dr.bodyrecovery@gmail.com with photos of the issue, and we'll arrange a free return and replacement.